At Oak Vault, your satisfaction is our top priority. We aim to ensure every purchase exceeds your expectations. Please review our updated Refund and Returns Policy for a seamless shopping experience:

Returns and Refunds

Flexible Return Policy
We want you to be completely satisfied with your purchase. If you are not, you may return the item within 30 days of delivery for a refund or exchange. The product must be unopened, in its original packaging, and in the same condition as when it was delivered.

Hassle-Free Order Cancellation
You can cancel your order at any time before it ships for a full refund—no fees. If the order has already shipped, you can still cancel and return the item within 30 days of receipt, though return shipping fees will apply.

Damaged or Incorrect Items

Damaged Products
We take great care in packaging your order to ensure it arrives in perfect condition. If your order arrives damaged:

  1. Contact us within 48 hours of receiving the package.
  2. Provide a photo of the damaged item.
  3. We will arrange for a replacement or issue a full refund, including any return shipping costs. The damaged item must be returned to us before a refund is processed.

Incorrect Products
If you receive the wrong product, contact us within 48 hours of delivery. We will provide return instructions and ship the correct item at no additional cost to you.

Shipping and Handling

Return Shipping Fees

  • If the return is due to our error (e.g., damaged or incorrect items), we will cover all return shipping costs.
  • For other returns or cancellations, the customer is responsible for return shipping fees.

Weather-Related Considerations
We strongly advise against ground delivery during extreme weather conditions. Heat exposure in the summer or freezing temperatures in the winter can affect your order. If you’d like us to hold your shipment until conditions improve, we are happy to do so at no additional cost.

Exclusions

Alcohol Content Restrictions
We do not ship alcoholic beverages with more than 70% alcohol content (140 proof). Products with less than 24% alcohol content are exempt from hazardous materials regulations and can be shipped ground or air, depending on the destination.

Contact Us

If you have any questions or concerns about your order or our policies, please don’t hesitate to reach out. Our team is here to assist you and ensure your experience with Oak Vault is exceptional.

At Oak Vault, we’re committed to providing the finest bourbon and outstanding customer service, making your experience smooth and enjoyable. Cheers to your next great bourbon moment!